Shipping & Returns

SHIPPING

Orders, placed before 1 PM MST (Mountain Standard Time), will be shipped within 2 business days. Customers have the option to select USPS PRIORITY MAIL (United States Postal Service) for shipping delivery. A shipment tracking number will be provided via email so that the status of shipping, transit, and delivery can be monitored by the customer.  To see how long it will take to get your order via USPS, click here.

Alise Body Care (premier brand of Not The Same, LLC) provides shipping as a service. Shipping charges are calculated automatically through direct links to USPS and UPS and are based on the standard rates from these companies. Only the shipping fees assessed by these carriers are charged to customer orders.

From time to time, we may offer free shipping. During free shipping offers, Alise Body Care (premier brand of Not the Same, LLC) determines which shipping service will be utilized for orders that qualify for free shipping. When a customer wants their order to be delivered on a timeline faster than those associated with standard rates, the customer may elect expedited shipping and will be charged for expedited service.

EXPEDITED SHIPPING – Sometimes I Need Those Products FAST!
For customers who want an order shipped and delivered faster than our standard shipping timelines, please request expedited shipping when available. The costs associated with expedited shipping are significantly higher than standard shipping rates.

All ship time begins the day AFTER the package is shipped. If you need to get something fast, call us 719 339-9462 to insure your order is appropriately processed to meet your delivery timeline.

SHIPMENT ISSUES
Any damages incurred during shipping or missing product issues must be be reported to our customer service department immediately.  When we are notified within 14 days of the shipping date of the order with issues, we will take the necessary steps to remedy the situation.  Contact us at 719.285.8795 or via email: info@alisebodycare.com.  Or visit our Contact Us page.

Note:  Notifications of shipment issues must occur within 14 days of order receipt.

RETURNS
Any RETURN requests should be reported to our customer service department immediately, within 7 days of receipt. Contact us at 719.285.8795 or via email: info@alisebodycare.com.  Or visit our Contact Us page.  See the following information on qualifying returns and instructions.

Return Conditions

  • In order to return any Alise Body Care product, the original seal must be intact and the product must not have been opened. When this condition has been meet, then merchandise can be returned for any reason.
  • Returns must occur within 7 days of receipt.
  • Customer must contact Alise Body Care to obtain a return authorization code (RMA code)

 

Return Instructions

  1. Customer must contact Alise Body Care to obtain a return authorization code (RMA code)
  2. Remove all previous labels from the original shipping package.
  3. Re-pack the item(s) in the original shipping package with the shipping peanuts/bubble wrap/paper.
  4. Seal the package with packing tape
  5. Ship package to Alise Body Care

Return Credits

  • A refund will be issued for the amount of the returned item(s) minus any shipping and handling fees and a $5.00 return processing fee.
  • Refunds will be issued in a manner consistent with the original payment.
  • For orders paid with credit card, a credit will be issued to the credit card and will appear on the statement within the next two billing cycles.
  • For orders paid with check, money order, or cash, a refund check will be mailed within 15 days of receipt of the returned item(s).

 

SHIPPING ALTERNATIVES

In-Store Pick Up
For those who are in the Canon City area, orders may be picked up at our “store”, which is actually our manufacturing and shipping location. It is IMPORTANT that you call us to schedule a specific date and time for pick-up. We want to be sure we are on the premises and available to serve you. Thank you!  Our phone number is:  719.285.8795

 

Retail Locations
We have a partnership with multiple retail outlets. In Colorado, over 30 King Soopers with Optimum Wellness Centers and in California, near our company roots in the Napa Valley, local businesses carry our products. Save shipping costs by picking up your products at one of our partner outlets. For a list of locations in Colorado and across the United States, see Locations in USA under Retail Locations for a map and addresses of retail stores that carry Alise Body Care and Not the Same LLC products.

 

Festivals
Throughout the year, we travel to festivals as well as arts and craft fairs. Come see us when we are in your area. You get to try the products. We get to meet you. And while we are having fun together, you can pick up your favorite Alise Body Care products. See Festivals for locations and dates

 

USPS PRIORITY MAIL DELIVERY MAP – CLICK HERE

USPS Priority Mail Map